How to Make a Service Call
September 28, 2014
You may know that as a Mechanical Contractor, we have been serving the Midlands since 1903. But did you know that our Service Department has celebrated over 25 years of exceptional service to our customers? We pride ourselves on providing the highest quality service and customer satisfaction in all we do. How can we help you?
If you notice that your system needs help, you can call us for service in the following areas:
You will be asked for your general information, such as location, phone number, contact name and general problem. If you are not currently a customer, it is a simple matter of providing us billing information on a short form that can be faxed or e-mailed to you. We then contact one of our certified technicians and provide your information for the call.
Our technicians receive factory training and certification from manufacturers such as Trane, Liebert and Carrier, to name a few, to stay on the cutting edge of HVAC technology. We pride ourselves on growing the knowledge of our employees by constantly providing continuing education opportunities.
Upon arrival, our technician will seek out the contact person to get a general idea of the problem. Our technicians will make sure to keep you informed along the way of any issues or repairs that need to be made. Many items are stocked on our vans and service trucks, or may be obtained locally same day to make repairs. Small items, such as contactors, relays, filters and/or standard motors are readily available. If your unit requires a more extensive repair, our technicians will quote you on-site or have a written copy sent to you for review. We want to make sure you are fully apprised of the extent of the repair and the cost and terms of payment before any work is performed. Some units, such as Liebert units, may not always have parts available locally, but we can let you know the time frame for delivery and completion of repair. Our technicians will provide you with a service report at the end of the visit which lets our customers know what we have done and what, if any, further action needs to be taken.